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Refund Policy

Clear and transparent terms for refunds, cancellations, and AI credits.

At Meriix, we are committed to providing a clear, transparent, and fair experience for all our users. This Refund Policy outlines the terms, conditions, and eligibility criteria regarding refunds for payments made toward platform subscriptions, AI credits, and associated services.

1. Refund Period & Eligibility

Users may request a full refund within 14 days from the date of their initial subscription payment, provided that they have not used the platform or any of its paid features, tools, or services during this period.

If the user has accessed or utilized the platform or any paid features—including generating course outlines, creating learning content, or utilizing AI-powered services—the user is no longer eligible for a refund.

2. Subscription Cancellation

Users may cancel their subscription at any time directly through their account settings or by contacting our support team.

Upon cancellation:

  • No new charges will be incurred at the next scheduled renewal date.
  • Users retain full access to their plan’s features and benefits until the end of the current paid billing cycle.
  • Subscription cancellation does not automatically entitle the user to a refund for charges already paid for the current billing period.

3. AI Credits Policy

AI Credits are consumed to power course creation, syllabus generation, and AI-assisted educational tooling within Meriix. The following rules govern AI Credits:

  • Used Credits: AI Credits that have been successfully consumed for content generation are strictly non-refundable.
  • Technical Errors: If content generation fails due to a technical error on Meriix’s side, any deducted AI Credits will be automatically restored to your account balance.
  • Separately Purchased Credits: If AI Credits are purchased as an add-on pack, a refund may be requested within 14 days of purchase, provided none of the purchased credits have been used.
  • Billing Discrepancies: In the event of an accidental duplicate charge or payment processing error, users are entitled to a full refund.

4. Eligible Scenarios for Refund

A refund request may be approved in the following circumstances:

  • The request is submitted within 14 days of the initial subscription payment and no platform services or paid features have been used.
  • The user was charged more than once for the same transaction due to a payment processing error.
  • Payment was completed successfully, but access to the plan or features was not activated due to a platform technical issue.
  • A verified technical outage or error originating from Meriix prevented the user from accessing paid services.

5. Non-Eligible Scenarios for Refund

Users are not eligible for a refund under any of the following conditions:

  • The platform or any paid features have been accessed and utilized.
  • Course content, blueprints, or materials have been generated on Meriix.
  • AI Credits have been consumed.
  • The 14-day window from the initial transaction date has elapsed.
  • A refund is requested simply due to subscription cancellation after active usage of the service has begun.

6. Refund Processing & Payment Method

Upon review and approval of an eligible refund request, the funds will be credited directly back to the original payment method used during checkout.

Please note that the time required for refunded funds to appear in your account depends on your issuing bank or payment gateway provider (typically 5–10 business days).

7. How to Submit a Refund Request

To request a refund, please contact the Meriix support team with your account email address and payment receipt details:

All requests are reviewed to ensure compliance with this policy prior to issuing a determination. Meriix reserves the right to review refund claims and make final determinations in accordance with these terms.